Frequently Asked Questions
Click the tabs below to see common questions.
General
How do I use my device?
Every order includes a quick-start guide plus a full instruction manual that walks you through each step. The device is simple to operate, and the manual also covers the many different ways you can use it to get the best results.
Is this therapy safe?
Veterinarians have relied on this kind of light therapy for decades, and it is considered one of the gentlest natural options available. Our guide explains the right way to run each session so your pet gets the best results safely.
What if my pet is restless – will it still work?
Yes. Picking a moment when your pet is already calm, such as right after a meal, makes it easier. Most pets quickly get used to their sessions and many even start to enjoy them.
Products
Will this help reduce the pain?
This therapy is known to ease discomfort while supporting the healing of the treated area, thanks to improved circulation and higher cellular energy (ATP).
How long until I notice a difference?
Depending on age and condition, most owners see an improvement somewhere between three days and three weeks. Some pets respond after the first few sessions, while others need a few weeks of consistent use. The user guide includes specific instructions for each type of treatment.
Delivery
How long until my order arrives?
Orders are processed within 24 hours on business days (Monday to Friday) and leave our warehouse quickly. Delivery time then depends on your location and the shipping method you choose – usually between 2 and 6 business days.
Do you ship to PO/APO/FPO boxes and international addresses?
Yes. We deliver to P.O., A.P.O. and F.P.O. boxes, and we also ship internationally. Available options and rates are shown at checkout for your address.
Orders & Refunds
What is your warranty and return policy?
Every device includes a 1-year warranty, a user manual and a 30-day money-back guarantee, plus technical support whenever you have a question. You can read the full details in our refund policy.
Can I change my order?
Yes – just get in touch as soon as possible, since orders ship out quickly. The fastest way is to message us through our contact page.